Included on installation

2 Core fibre cable
GPON (Gigabit Passive Optical Networks) fibre splitter box
ONT Device (Optical Network Terminal)

Indoor wireles router will not be included. If you already have a wireless router, speeds up to 200 Mbps can be delivered, depending on the speed available of the router’s make and model. Higher speed routers can be obtained by us if needed.

Set-Up Fees

NCW Covers this fee on your behalf for certain providers and certain line speeds, if you cancel within 12 months or are suspended due to non-payment this fee will be clawed back.
The Installation fee only covers the prescribed distance by the provider (Most cases within 20 meters), the Fibre Network operator then charges an additional R180-R220 per meter thereafter (They will first quote, and only upon acceptance of quotation will they proceed with the work).

Cancellation Fees

If you cancel within 12 months of going live, you are liable to pay back the setup fees of R3000, that were covered on your behalf by NCW. The installation fee does not apply if you already have a fibre line installed which is not damaged and still active, however the connection fee will still be applicable upon cancellation.

One calendar month notice period is needed for the cancellation of your services. Please note you are responsible for cancelling your existing services such as ADSL or Fibre with another provider (if applicable) when signing up with NCW. All cancellations have to go to fibre@netcomwireless.co.za in order to be processed. You will receive a cancellation form to complete accepting any relevant T’s and C’s, cancellations will be accepted upon completion of this process.

Moving Your Fibre Service

Moving home is treated as a cancellation as your ONT cannot be moved and is fixed to the premises. Should the next tenant take over your service, we will transfer the service at no cost to you. Contact accounts@netcomwireless.co.za if this is the case. If you have been an NCW client for less than your 1year term and resume your service at your new home, you will not pay a cancellation fee and the remainder of your previous contract will be added to your new contract. If the provider considers moving an ONT box or fibre line for any reason as a re-installation, a setup fee will be charged

Shaping and Prioritisation

All NCW Fibre to the home services are unthrottled and unshaped- there are no usage thresholds. Please note our speeds cannot be guaranteed as there are many factors that can impact the speed of our services. Fibre to the home is a best effort service. For 200Mbps or faster line speeds, an upgraded router is essential for peak WiFi speed, please also ensure that your devices are compatible with the speeds of your chosen package. If you already have an NCW router in good condition you can return it and pay the difference to receive an upgraded router.

Free 1 Hour on-site support

This service available in Westen Cape area (Overberg, Helderberg and Cape Town suburbs). This service is only subjected to fibre related queries. To request your onsite support visit- please email support@netcomwireless.co.za

When do I need to pay

All our fibre products are post-paid services. If your fibre is activated within the middle of the month, a pro-rate will be calculated for the remaining to that month. The pro-rate will be then added to the end of next month’s payable billing invoice.

Written Off Clients Due to non-payment of Services

Clients who do not make payment will be notified that payment is due immediately. Failure to make payment will result in the Fibre to the Home services being suspended. Payment will still be payable during this time, but access to the internet will be denied. If no payment is still received, NCW will hand your services over to the legal team. Once advised by the legal team if payment is not received, our Legal team will move to blacklist and your services will be written off. At this point all cancellation fees will be payable. If payment is then received and the services re-activated, it can take up to 2 (two) business weeks before the service is reactivated and a re-connection fee of R850 will be for customers account.